Frequently Asked Questions

A standard clean from True North covers the essentials: dusting, vacuuming, sweeping, wiping of counters and fixtures, and tidying up living areas, bathrooms, kitchens, and bedrooms. It's your go-to for keeping your space fresh and comfortable without deep-dive scrubbing.

A deep clean takes things further. We'll tackle often-overlooked areas like baseboards, appliance interiors, blinds, door frames, and detailed grout work — essentially a top-to-bottom refresh. Think of it as pressing the reset button on your space.

For most homes, every 3–6 months does the trick — depending on traffic, pets, or if you've just hosted guests or completed renovations. Busy households may benefit from quarterly deep cleans to maintain a healthy environment.

To set clear boundaries, here's what we generally don't tackle: extermination, mold remediation, exterior window washing, high-reach areas like ceilings with ladders, and specialized tasks like steam carpet cleaning. If these are needed, we're happy to recommend trusted specialists.

Yes! We use a blend of trusted green cleaning options. If you prefer specific eco-friendly brands or natural products (vinegar blends, plant-based detergents), just let us know. Your comfort is our priority.

Not at all. If you trust us with a key or a code, you can go about your day with no interruptions. Many clients choose to check in after we've finished — that's totally fine, too.

Sometimes we spot extra dirt or damage. In those cases, we'll call or text right away with clear options before proceeding. Transparency is key—we'll never surprise you with extra charges without your go‑ahead.